Today I had my first big-deal, use-your-people-voice, on-the-job Situation. One of my freshmen residents, on a trip to the Atlanta campus, got lost finding her way to the shuttle station and was scared that she had missed the last shuttle of the night back to Oxford, some 36 miles away. She doesn’t know anyone at the Atlanta campus, and was lost, and was scared. She called her roommate for help.
I was on my way back from an RA scheduling meeting, and happened to bump into the gaggle of my normally cheerful-looking freshmen residents in a group, with a phone on speaker, looking worried–they were talking to my lost resident. They saw me, their eyes lit up, and they handed me the phone. They wanted me to fix things.